Effective Date: May 11, 2026
Introduction This Privacy Policy explains how Retro Tow Limited (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website or engage our WordPress support services. We are committed to handling your data with the highest standards of transparency, security and respect.
1. Information We Collect We collect personal information that you voluntarily provide when you:
- Enquire about or purchase our WordPress support services
- Submit a support ticket or contact form
- Create a client account on our platform
- Communicate with us via email or live chat
- Subscribe to our newsletter or updates
Information collected may include your name, email address, company name, website URL, billing details and any technical information you share with us relating to your WordPress project.
2. How We Use Your Information We use the information we collect to:
- Process and fulfil your support requests and service agreements
- Send ticket updates, invoices and service confirmations
- Respond to your enquiries and provide ongoing technical support
- Send promotional content where you have opted in
- Improve our website, platform and service quality
- Comply with applicable legal obligations globally
3. How We Share Your Information Retro Tow Limited does not sell, trade or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business — such as payment processors, cloud hosting providers and helpdesk platforms — provided those parties maintain strict confidentiality.
We may also disclose your information where required by applicable law, regulation or legal process in any jurisdiction.
4. Cookies Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors interact with our site. You may disable cookies through your browser settings, though this may affect certain website functionality.
5. Data Security We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.
6. Data Retention We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by applicable law.
7. Your Rights Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent where processing is based on consent
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at hello@retrotowlimited.com.
8. International Data Transfers As a globally operating service, your information may be processed in countries outside your own. We ensure that any such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.
9. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.
11. Contact Us For questions about this Privacy Policy: hello@retrotowlimited.com www.retrotowlimited.com